Privacy Policy

All Eastern Plumbing (ABN 55 650 869 060, BPC LIC 48686) is a plumbing business operating across Baw Baw Shire, Cardinia Shire and Latrobe City in Victoria. Our registered address is Factory 13B/11-13 Buln Buln Rd, Drouin VIC 3818.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

We only collect personal information that we reasonably need to quote for work, carry out work, and meet our legal obligations.

Information you give us directly:

• Your name, phone number and email address.
• Your suburb and the street address where work is to be carried out.
• The service you are enquiring about, your preferred date and time, and anything you tell us about the job.
• Photos or documents you send us about a plumbing problem.
• Payment details, which are processed by our payment or finance providers rather than stored by us.

Information collected automatically when you use our website:

• Your IP address, browser type and device information.
• The page you requested, the page that referred you, and the time of the request.
• Google advertising click identifiers and campaign tags in the web address you arrive on, which tell us which advertisement or campaign brought you to the site.

We record this website activity so we can measure which of our advertising is working and detect misuse of the site. We do not use it to try to identify you personally.

Our website and the analytics and advertising tools we use may place cookies or similar technologies on your device. These help the site function, measure how visitors use it, and measure the performance of our advertising.

You can block or delete cookies through your browser settings. Some parts of the site may not work as intended if you do.

We use the personal information we hold to:

• Respond to your enquiry and prepare a quote.
• Book, schedule and carry out plumbing work at your property.
• Contact you about a job in progress, including arrival times and variations.
• Issue invoices, take payment and follow up unpaid accounts.
• Handle warranty claims with manufacturers and suppliers on your behalf.
• Keep the records we are required to keep as a licensed plumbing business, including compliance certificates.
• Improve our services and measure the performance of our advertising.
• Send you service reminders or offers, where you have not told us to stop.

We do not sell your personal information. We may disclose it to:

• Our employees and any contractors engaged to carry out or assist with your job.
• Suppliers and manufacturers, where this is needed to order parts or make a warranty claim.
• Our service providers, including website hosting, email delivery, analytics, advertising and accounting providers.
• Payment and finance providers, where you choose a payment plan.
• Our professional advisers, insurers and debt recovery agents.
• Government bodies and regulators, including the Victorian Building Authority, where we are required or authorised by law to do so.

Some of the service providers we use to host our website, deliver our email and measure our advertising store data on servers outside Australia, including in the United States. Where we disclose personal information to an overseas recipient, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.

If we send you marketing messages, every message will include a way to opt out. You can also ask us to stop at any time using the contact details below and we will action it promptly.

We hold personal information in our job management, accounting and email systems, and in paper records where required. We take reasonable steps to protect it from misuse, loss and unauthorised access, including access controls and reputable service providers.

No system is completely secure. If a data breach occurs that is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner as required by law.

We keep personal information for as long as we need it for the purpose it was collected and for as long as we are required to keep records by law, then destroy or de-identify it.

You can ask us for a copy of the personal information we hold about you, and ask us to correct anything that is wrong or out of date. Contact us using the details below.

We will respond within a reasonable time. If we refuse a request we will tell you why in writing. We do not charge for making a request, though we may charge a reasonable fee for the cost of providing access in some cases.

If you think we have mishandled your personal information, please contact us first using the details below so we can try to resolve it. We will acknowledge your complaint and respond within a reasonable time.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

We may update this policy from time to time. The current version is always the one published on this page, and the date at the top shows when it was last changed.

All Eastern Plumbing, Factory 13B/11-13 Buln Buln Rd, Drouin VIC 3818.

Phone 0472 601 396. You can also reach us through the enquiry form on this website.